At times a user may receive an error message "File does not begin with % PDF" and are unable to print the inspection report. The user should:
(Monday – Friday 8:30 – 4:30) Contact the VIP Office (250-952-0577) and request that the inspection report be regenerated. The user will then be able to print the report using the ‘Search for Inspection Report’ function accessible from the VIP Online Home page to retrieve and print the report.
(Any other time) Perform a 'Correction' on the original inspection without changing any of the original inspection data. This will allow the user to keep the same decal number and obtain a printed copy of the inspection report.
Please notify the VIP Office (250-952-0577) of any %PDF problems as we are trying to correct this problem.
Adobe Reader
There is a known problem with an older version of Adobe Reader (version 7.0) which may result in this error message: "The File is damaged and could not be repaired" when attempting to read a PDF report. The issue may be resolved by clicking "OK" and then holding down the <CTRL> or <Shift> key while clicking the Refresh button on the browser window. If this does not resolve the problem you should download a version of Adobe Reader (version 8.2 only) from the following Adobe website.
Also we are currently experiencing some viewing problems with Adobe reader version 9.3 and recommend that you do not install this version.
Correcting an Inspection
The system will only allow you to correct the following information:
Inspector Number
Vehicle Info (only unit/fleet number, plate number and odometer)
Owner information
Brake Component information (e.g. measurements, but not brake type)
Decal Number
Decal Expiry Date (only for CVIP and only if original inspection reason was not annual or semi-annual)
If you need to correct any other information, you must submit a new Complete inspection - under General Comments, please identify the original inspection number. If the vehicle has already left your facility, you will need to mail a copy of the new inspection to the owner.
Unable to Enter an Inspection – Displayed Time is in the Future
Currently the application pulls the time from the user’s computer. If this time is ahead of the time on the government servers, the user will receive an error message.
Change the time portion of the date (HH:MM) to an earlier time. In most cases, the time is only different by 2-3 minutes. For users in the Mountain Time Zone, the time will need to be adjusted by at least 1 hour.
DO NOT change the date portion to a previous day.
Drum Measurements
If you do not need to measure the Drum Inside Diameter of an axle, you must enter 0 (zero) for both the left and right measurement and provide a Comment. If you do not measure the drum on any axle of the vehicle, you must record the drum measurement as described above for each and every axle.
