Activity 2: Practice Accessing Your Carrier Profile

The Carrier Profile is a great tool for assessing your safety standing. This activity works a little like a scavenger hunt. You will log into your carrier profile, and search the profile report for answers to a series of reflective questions.


Step One
Use your BceID to log into the Carrier Profile site.

Step Two
Check your demographic information in Section 1. Find your address. Is this where your records are kept? The address where your records reside is your correct address.

You will receive notices here. If you move your business and don’t update your address, you could miss important notices being delivered to you.

Step Three
Find your current Profile Scores. Compare these scores with the scale for the profile status. What is your current safety status? Satisfactory, Conditional, or Unsatisfactory?

Now look at Section 2. What is your profile score for the most recent month in the requested period? This gives you feedback about how safely your drivers and vehicles have performed in the past 12 months. How has your company performed?

Think about the next month that will show up on your report. What will this chart show? Inspections come in, tickets come in, accidents may happen—will your points go up by a lot? Or will they stay the same? You can think ahead. The next month will show up, and the bottom date will fall off, keeping the most recent four years.  What numbers will fall off your record, if any? How will that change your profile score? Your status can change in a month. Practice reading your profile and predicting how your status will change with the upcoming points that you know will appear on your report.

Step Four
Look at your list of current vehicles in Section 3. Does it accurately reflect the vehicles your company operates?

Step Five
It’s important to verify that all on-road incidents in the report are accurate, and belong under your certificate. Find the incidents and make sure nothing looks wrong.

Step Six
Is there any wrong information on your profile? What if there’s a vehicle on there that doesn’t belong to you? What if you saw a contravention listed for a driver who is not one of your drivers? Sometimes a number gets transposed when CVSE or the police make an entry, and it appears on your NSC by accident. If an entry was made under your National Safety Code by accident, you must report it. File a dispute to the NSC Program office. They will investigate, and make any necessary changes. The NSC program office contact information can be found at the bottom of page 2 of the Carrier Profile.

Step Seven
Are the accidents listed, if any, all ones where your driver was found to be at least 50% at fault? The program office doesn’t always get enough information as to whose fault the accident was. If have any accidents listed that are not your driver’s fault, you must contact the NSC program office and include the evidence that your driver was not at fault. Then this accident will be changed to Not at Fault. This happens most commonly when your driver has an out of province accident.

 If you’ve answered the questions above, you’ve checked your NSC Carrier Profile, and you’re now armed with information about your status. Use your new knowledge to make improvements to your safety practices.